Maintenance

WSR works with the world's largest and most established third party maintenance providers as well as all the maintenance organisations from all of our equipment manufacturers. In fact, we have supplied many of these third party suppliers with their parts for more than a decade. When it is time to review the maintenance situation in your data centre, talk to WSR. We can look at a variety of ways to help you save money on your hardware maintenance.

3rd Party Maintenance

If you have a hardware maintenance contract that is expensive, complicated and difficult to manage, WSR has the solution for you. WSR is proud to offer it's customers a variety of 3rd party maintenance options helping our customers save an average of 40-60% from what they are now paying direct to the manufacturer and getting onsite dedicated spares kit options with each machine.

Pick the plan that is right for you

WSR can help you customize the plan that is right for you. Some of the plans include the following:

Bronze - Next business day advanced parts replacement
Silver - On-site response by next business day
Gold - Help Desk support available 24 hours a day, 7 days a week. On-site response within 4 hours of the part arriving
Platinum - On-site coverage 24 hours a day, 7 days a week and 365 days a year.

Consolidate your multiple plans into one

If you are like many, you have a variety of manufacturers equipment on site. WSR helps you consolidate all of your service contracts into a single contract. Simplifying your contracts into one gives you a single point of contact. It also allows you to eliminate the frustration involved in managing and renewing multiple contracts. One phone number is all you will need in the event of any problems that may arise.

We cover the nation

WSR maintenance plans cover Australia wide. Certified technicians are always only a short distance away. You can be certain that your spare parts and technician will be there when needed.

Obtain a Customised Quote

Receive a customised quote by simply filling out the "Contact Us" form. You will receive a quote that will detail your savings and the support that you will receive. Please feel free to call today to speak to one of our maintenance experts to help you design a plan that is right for you.

Click here for a full matrix of WSR capabilities.

Maintenance Coverages

Hardware Support Coverage
Operating System Support Coverage

Platinum Program (Mission Critical)

This service is for customers that demand maximum availability. This level of support works around the clock to provide you with rapid recovery in the event of a system failure.

Help desk support hours available 24 hours a day, 7 days a week.
On-site hours of coverage are 24 hours a day, 7 days a week and 365 days a year.
On-site response within 4 hours, dedicated spares kit onsite.
Dedicated technical support account manager and site history reports by different criteria available by request

Gold Program (Business Critical)

This service is for customers that need high availability for key business systems..

Help desk support hours available 24 hours a day, 7 days a week.
On-site coverage from 8am to 5pm site local time, Monday - Friday.*
On-site response within 4 hours, dedicated spares kit onsite.
Dedicated technical support account manager and site history reports by different criteria available by request.

Silver Program (Parts Logistics for Self-Service)

This service is for customers who want to take advantage of certified technical skills as well as quick turnaround on parts with an economical price tag. WSR will provide help desk support and "like" equipment replacement by the next business day.

Help desk support hours 8am to 8pm EST, Moday - Friday.*
On-site coverage from 8am to 5pm site local time, next Business Day Monday - Friday.*
On-site response by the next Business Day following the service call request.
WSR will provide a replacement part by the selected freight carrier for delivery to the end user from the hours of 8am to 5pm site local time, Monday - Friday.*
Dedicated technical support account manager and site history reports by different criteria available by request.

Bronze Program (Parts Logistics for Self-Service)

Next business day advanced parts replacement with detailed instructions shipped with and/or offered via e-mail regarding replacement of the part. With these instructions accompanied by help desk support avaiability during normal hours, the customer removes the faulty part and replaces it with the new part. This service is designed for customers who need high availability of parts for systems, but have reasonably technical personnel at their site.

Help desk support hours 8am to 5pm EST, Moday - Friday.*
Dedicated technical support account manager and call centre/support centre.
Site activity reports by different criteria available by request.

Hardware Support Coverage

MID RANGE SERVERS, PCs, NETWORKING, STORAGE (All Major Manufacturers)

Servers

HP: 9000 Series Servers & Workstations

IBM: RS/6000, xSeries, pSeries

SUN: Enterprise & Sun Fire Series, Netra

COMPAQ SGI DEC VAX

Networking

Cisco, Brocade, Qlogic

Storage

Adaptec, Arena Maxtronics, Brocade, Chapparal, Clarion, Compaq, Computer, EMC2*, Eurologic, Fastora, FIA, Gadzooks,

HP, IBM, Infortrend, JMR Electronics, Maxtor, MaXXan Systems, Mylex, NetApps,Overland Data

Qualstar, Quantum, Spectra Logic, StorAge, StorageTek, Storageworks, Sun, Xyratex

Operating System Support Coverage:

Linux, SCO UNIX, Sun Solaris, AIX, HP-UX and Microsoft

*The hardware and software listed above is a selection of the most popular manufacturers supported. For additional hardware or software support coverage, please contact us with your specific requirements at (1800 688 366) Availability of specific coverage hours or response times may vary by location


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